Orders & Payments

Should the “Bill To” and “Ship To” be 2 different names and/or addresses please note that an email will automatically be sent to the Bill to Name’s email address in order to confirm that they are aware of the Order and have authorized the use of their Credit Card or PayPal account to pay for the Order.  Order will not be constructed or shipped without the response from the Bill To Name acknowledging the authorization.

Orders are processed Monday to Friday.  We do not process orders on Canadian statutory holidays.

Method of payment include:  Visa, MasterCard, American Express, PayPal, E-Cheque.

E-Cheque is a payment method, used through PayPal, where you use your bank account as your payment method, but the payment is not received by Refuse To Obey until the transaction is processed from the bank.  This process usually takes 3 to 5 business days but this amount of time will increase if the payment is sent from a bank account located outside of Canada.  Order will not be constructed or shipping until E-cheque is cleared.

Shipping & Handling

How We Ship

Please note that shipping costs vary by country and by weight of package.  Below are only the Standard rates applicable for packages up to 500 grams (1.10 lbs.)  The delivery times noted are estimated and CDN Brand does not guarantee delivery dates. Regardless of the weight of the package the approximate delivery times noted below apply.

Currently, we only ship within Canada. For an order outside of Canada, please contact us directly.

CANADA

Shipping Method- Expedited

Cost- $5 (Within Ontario), $15 (Outside of Ontario)

Destination: AB, BC, MB, NB, NL, NS, ON, PE, QC & SK

Delivery Time – Allow approximately 2 to 5 business days

Includes: Tracking & Delivery Confirmation, Delivery Updates & Reference Number Tracking

Destination: NWT, NU & YT

Allow approximately 6 to 7 business days

Includes: Tracking & Delivery Confirmation, Delivery Updates & Reference Number Tracking,

IMPORTANT NOTES:

Should the Bill To and the Ship To be 2 different names and/or addresses please be advised that an email will automatically be sent to the Bill to Name’s email address in order to confirm that they are aware of the Order and have authorized the use of their Credit Card or PayPal account to pay for the Order.  Order will not be constructed without the response from the Bill To Name acknowledging the authorization.

Orders are processed Monday – Friday.  We do not process orders on Canadian statutory holidays.

Check your account/confirmation email for your details.

CDN Brand is not responsible for lost, damaged, or stolen packages–or packages delayed by the carrier and/or customs.

Returns & Exchanges

BEFORE MAKING ANY PURCHASE CUSTOMER IS RESPONSIBLE FOR:

• Checking our size guide to ensure you get the perfect fit
• Providing correct information
• Emailing any measurement or general questions to info@cdn-brand.com

 
We do not accept returns or offer exchanges. If you have an issue with your order, please contact us immediately & if we are able to help you, we will do everything we can.

 
We cannot cancel orders after they are placed as they get processed in our system very quickly.  However, within 24 hours of placing your order the following applies:  You may change the item(s) ordered but you will first have to pay for the new order.
 
Once fees are processed from the new order you will then automatically receive a refund applied to the method of payment used for the item(s) you have paid for on the original order. In either of these cases, within 24 hours, you must email info@cdn-brand.com to advise us of your situation.
 
CUSTOM ORDERS: We take pride in creating customized garments made especially for you! A considerable amount of time and effort goes into this process.No refunds or exchanges can be issued to custom orders as garments are made specifically for you.